Shipping is free!
USA, Australia and New Zealand, United Kingdom, Netherlands, Italy, Sweden, Hong Kong and Japan:
Please note, you will be responsible for all duties, taxes and customs charges.
Available products will be delivered within 10 business days. Back-ordered products will be delivered within 10 days of restocking.
Where We Ship
We ship within Canada, USA, United Kingdom, Australia, New Zealand, Netherlands, Italy, Sweden, Hong Kong and Japan.
We do not ship to PO boxes or freight forwarders. Please send us an email on our Contact Us page for more information.
Tracking Your Order
Once a purchase has been made on nancylord.com, an email confirmation will be sent to the email address provided at checkout. Another email containing your tracking number will be sent once your order has been shipped and is en route to your door. Your tracking number is also available in your account.
Lost and Damaged Items
Please send us an email on our Contact Us page immediately with any issues or concerns regarding your order – include a photo in your email if it is regarding a damaged item.